Privacy Policy

• Account information — such as your email address and basic profile, if you create an account.
• Your content — the recordings, melodies, scores and project data you create, upload or import.
• Support communications — messages you send us, for example by email.
• Payment details — handled by our payment processor; we do not store your full card number (see Section 4).

• Device and app information (such as app version, device type and operating system).
• Approximate location derived from your IP address (for security and regional settings).
• Usage and diagnostic data, such as feature usage and error logs, to keep the Service reliable.
• Language and timezone, so we can present the app appropriately.

We use the information above to:

• provide the Service — transcribe recordings, render scores, run AI features and sync collaboration;
• operate your account, process subscriptions and provide support;
• secure the Service, prevent abuse and debug problems;
• improve features and performance;
• comply with legal obligations.

AI processing of your content (for example, transcribing a hum into notation) is performed to deliver the feature you requested.

We use strictly necessary storage for sign-in, security and the language choices you make. Session data is stored in the na_session HttpOnly cookie for up to 30 days; language and language-hint choices are stored for up to one year. These are required to provide the requested service or remember your interface preference.

Where available, optional statistics and marketing technologies are disabled until you choose to allow them. Statistics technologies help us understand aggregate product usage and reliability; marketing technologies are used only for consented campaign measurement. Our Cloudflare traffic measurement is cookieless, and we do not sell personal information or share it for cross-context behavioral advertising.

You can review, change or withdraw your optional consent at any time through Cookie preferences. Withdrawing consent stops future optional collection but does not erase information lawfully processed before withdrawal.

We use a small set of service providers to run NotationAI. They process data on our behalf under appropriate agreements:

• Cloudflare — hosting, content delivery and security for our website and web application.
• Creem — our merchant of record for web payments and subscriptions. Creem handles your payment details; we receive transaction and subscription status, not your full card number.
• Apple App Store / Google Play — process purchases made through their stores under their own terms and privacy policies.
• AI providers — used to run features such as transcription, arranging, harmonization and the in-app assistant. Audio-to-notation transcription uses Spotify's open-source basic-pitch model on our servers; AI arranging and assistant features use third-party large language models from DeepSeek and Google (Gemini/Gemma), accessed through OpenRouter; optional voice input uses Deepgram. Content sent to these providers is used only to deliver the requested feature. See our Terms of Service for the current model list.

We do not sell your personal information, and we do not share it for cross-context behavioral advertising.

When you collaborate using a share link, the people you invite can see and edit the shared score and may see basic presence information (such as a name or color identifying you in the session). Only share links with people you trust.

We keep your information for as long as your account is active or as needed to provide the Service, and afterward only as required to comply with legal obligations, resolve disputes and enforce our agreements. You can ask us to delete your account and associated content — see Section 9.

We use reasonable technical and organizational measures to protect your information, including encryption in transit. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

NotationAI is not directed to children under the age required by your local law to consent to data processing, and we do not knowingly collect personal information from them. If you believe a child has provided us personal information, contact us so we can remove it.

Depending on where you live, you may have rights to access, correct, export or delete your personal information, and to object to or restrict certain processing. To exercise these rights, or to delete your account and content, email us at support@notationai.app. We will respond as required by applicable law.

We may update this Policy from time to time; we will update the “Last updated” date above when we do. For any privacy question or request, contact support@notationai.app.